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Collections Representative

Job Summary

UW Provision is a family-owned, regional wholesale food distributor specializing in meat products since 1958 in Middleton, WI. UW Provision is looking for a Collection representative to join our accounting team! The Collection representative is responsible for collecting and resolving collections issues. The person in this position will be responsible to collect, organize and maintain records in the collection area of the facility. In addition, this person must have excellent communication skills with all levels within the organization as well as the ability to work independently or on an assigned team. Must have the ability to read, write and speak English fluently. Also required to exhibit excellent customer service skills, including listening attentively when dealing with customers at all times.

Detailed job duties include:

  • Collect and maintain all collections materials.
  • Active phone collections on past due accounts. (30-50 calls a day)
  • Review, organize and process collection documents for accuracy and completeness.
  • Identify items in the database to find issues or problems that may be encountered by customers.
  • Analyze data from various sources including records of transactions, invoices, etc.
  • Perform other duties as assigned.

Qualifications

  • 1 year of collections
  • Must be able to work in an office environment
  • Must have the ability and willingness to learn new skills, as well provide excellent customer service with a high level of professionalism
  • Ability to work independently or under pressure
  • Must have strong organizational skills including attention-taking, problem-solving, organization, time management, teamwork, and initiative
  • Excellent interpersonal skills are required
  • Plus + (Spanish English)
  • Computer skills in MS Office/(Excel), operate office equipment (telephone system, fax, printers), comfortable multi-tasking and prioritizing tasks without guidance
  • Ability to maintain confidentiality while performing duties at all times

UW Provision is an Equal Opportunity Employer

Benefit Conditions:

  • A waiting period may apply
  • Only full-time employees are eligible

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance

Schedule:

  • 8-hour shift
  • Monday to Friday

Supplemental Pay:

  • Bonus pay

Experience:

  • Microsoft Excel: 1 year (Preferred)
  • Customer service: 1 year (Preferred)
  • Debt Collection Agents: 1 year (Preferred)
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